Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media Price Guides. Check Virgin Media availability. TV 360 and home phone not currently available in 2022/23 network expansion areas. All plans are on an 18 month contract length, free set-up and comes with Virgin Media Talk Weekends, so you get broadband and phone services. Sign in or register Introducing the My Virgin Media app It's easy to find the help you need for your broadband, home phone and mobile account on the go. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. There are five main perks you get for being a Virgin Media and O2 customer: 1. Volt. Overview. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. By pairing your landline and broadband together, you can often get a better deal and make your life easier by having one provider for both services. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Cancelling Virgin Media broadband over the phone. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. 50 a month. Virgin Media was the UK’s first provider to offer broadband, home phone, TV, and mobile plans. If you are one of the potentially thousands who has experienced an. Excludes broadband faults and broadband network outages. Broadband, TV, Phone & SIM. Reliability Score: 3. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Excludes Essential broadband customers from 10 November 2022. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Plus get help on things like wayleave & access agreements. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. The widespread launch of the 1. We’re so confident in this technology that we’ve launched. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 25 a month. Broadband. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. To cancel your Virgin Media broadband service, you should call 0345 454 1111. Here you can change your network name (SSID) and password, choose which. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. Number of inclusive HD channels depends on package. TV box - 15 mins. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. M100 Fibre Broadband and Virgin Phone: New customers only. Speed. If you’re a Virgin Mobile customer, dial 789 from your Virgin Mobile phone, or 0345 6000 789* from any other phone. Virgin Media services are only available in eligible Virgin Media network areas. Loaded TV : Minimum period of 12 months applies. No setup fee is available on all bundles, broadband & phone, and broadband only packages. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. Virgin Media services are only available in eligible Virgin Media network areas. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Virgin Fibre Areas only. You won’t be rewarded for referring a product to yourself, or for any referrals that extend or change an existing customer’s. “ Have had virgin broadband for 18/12. Compare broadband packages. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. Virgin Media Quickstart set up. Virgin Media billing and payments help and support. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. What to watch. g. * WiFi hotspots. 2million internet, call, TV or mobile customers in the UK. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 0333 210 1135. Compare the best Virgin Media deals for November 2023. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Customer score. Know what services you are willing to drop in order to save money. How to change my Virgin Media or Virgin Mobile package by phone. uk may earn a commission when you purchase via links on our site. However, although the company. Available with M50 broadband or faster. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Whether you want a 100MBit/s plus service from Virgin Media or a cheaper option from EE or BT Broadband, you’ll find all of the latest offers at hotukdeals. Contact centres are also affected, it said in a statement on Twitter. Gaming Support. Broadband for low income families. Virgin Media services are only available in eligible Virgin Media network areas. If you’ve got a quick question, you can use our Virtual Assistant service. Virgin Fibre Areas only. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Further exclusions & legal stuff apply. 31 Dec. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media sometimes goes down for customers. Enter your postcode to explore our latest deals. At least 30Mbps download speeds in every room or £100 one-off credit. Help with Volt. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Packages start from. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. Make a payment in My Virgin Media. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. 26 April 2022. You'll have 30 days to cancel your account. Customer service. Registered in England with number 02591237. The company has been a subsidiary of Liberty Global plc,. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. Broadband for 12 months: £407. Unfortunately, in 2023 Virgin Media was plagued by a number of outages, some of which lasted hours at a time, leaving customers unable to get online or access their Virgin Media emails. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. Black Friday sale ends on 27th November. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. When you place your order, we'll let you know. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. £8 a month add-on or at no. Cost of living crisis. for 9 months then. All TV packages include Sky Q, Sky's revolutionary set-top box. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. 33 a day and you’ve been paid £830. Service 53. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. Customers who subscribe to paid services through Virgin Media. Find the Broadband Best Offer for Your Home. It’s free to sign up and has many features. All our offices and call centres are working to Covid secure guidelines. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!. Contact centres are also affected, it said in a statement on Twitter. Or. Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. Virgin Media help and support. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. Make sure you have your Account number and Area reference number to hand. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. Compare all broadband deals. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. . Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. Find the best deal for you with average speeds of up to 1130Mbps. However, 30-day rolling contracts come with an upfront fee of £45. At least 30Mbps download speeds in every room or £100 one-off credit. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access the benefits of Virgin Media. With another provider you will get new customer pricing. As part of its pre-Black Friday savings, you can now save on Virgin Broadband’s brilliant M125 package. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. wherever there’s WiFi. Welcome to Virgin Media’s help and support page. Claim up to three (if needed) with our WiFi guarantee. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Virgin Media’s M125 broadband plan is a prime example: it’s an opportunity for broadband bargain hunters to lock in an average download speed of 152Mbits/sec at. 4 and A. Can't use digital support? Don't worry! You can still get. 1 Kudo. Working hard to help connect the nation, shop our offers and order online. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. ISPs & The Internet. Quickstart is the quickest and easiest way to setup our services. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of leaving. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Get superfast broadband, calls and award-winning TV content with Sky. Email. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. The Virgin Media packages on offer are: 500Mb Broadband + Loaded TV. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. During a vishing call, you may have asked to download. £5 per month* (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. The legal stuff . Virgin Media provides. Your engineer will arrive at your chosen time on your chosen day. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . We currently reach just over 53% of homes in the UK and we’re expecting that to rise. g. Phone line - 5 mins. Broadband & Phone. All our deals are unlimited broadband packages - download and stream what you like. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. Once a SIM card is inserted it operates like a mobile broadband router. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. For example: - Virgin Media broadband speeds are among the fastest in the country. In our Broadband Survey, it scored an acceptable 70. Next, tap Check. What’s changing: Your package until 23/02/2023: £123. on 22-01-2021 21:16. Now with no setup fee!If you are having trouble cancelling and need to make a complaint, Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Customer score. Fastest median download speed . com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Clear basket. As Virgin Media first rolled out its fastest 'Gig1' broadband service a couple of years back, it supplied the hastily summoned Hub 4 router to early adopters. Discount Codes Last Tested: 15 November, 2023. Further exclusions & legal stuff apply. 99 a month for two years. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. £8p/m extra or included with Gig1 or Volt. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. TV on the go. NordVPN: Our #1 pick for Virgin Media customers. Date of. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Fibre: Yes. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Access your bills, diagnose faults and manage your package. Further exclusions & legal stuff apply. All our services will be set up so, once you’re in your. The Voom plans start from £33 per month (exc VAT) and include a business. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Virgin Media O2 is getting into the Christmas spirit early by handing out free broadband speed boosts to thousands of its customers. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. Unlocks superfast broadband in 500,000 buildings. Broadband, TV and phone customers should. Apps and extras. Calling from abroad: 00 353 1 2458000. Virgin Fibre Areas only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. css"> <iframe aria-hidden="true" title="GTM" src=". As a result, you could be on an ultrafast broadband speed that’s more than enough for your needs. Get average download speeds of 362Mbps with our M350 fibre broadband. Virgin Media has a rating of 1. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Choose. £38 £30 View Deal. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. You can easily connect 10+ devices at the same time. It has not so far given any. Note that. When you’re booking your move, let us know if you want to choose a new package for your new home. According to Ofcom, the average broadband speed of a home in the UK was 69. Visit BT Broadband » ↑ Comparison table. These prices are for new customers only. Step 2: Get connected. Gaming Support. When you place your order, we'll let you know. If you can get Quickstart, you can choose one of two delivery options. If you aren't the account holder, you can just click this link: Check Service Status. The Service you do for others is the rent you pay for your room here on. : Compare our best broadband deals in your area. It doesn’t matter if you’re. TV;. 99pm. However, Virgin Media tends to offer faster speeds for similar outlay. £8p/m extra or included with Gig1 or Volt. Excludes broadband faults and broadband network outages. Sky’s 145Mbps is available for £30 per month for 18 months. Best VPNs for Virgin Media. Superfast broadband (up to 1GB/s) Reliable (99. Billing and payments. All TV packages include Sky Q, Sky's revolutionary set-top box. Or you may be quicker than average! You won’t be involved the whole time. The broadband packages you can find are: Broadband. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Virgin Media ranks 20th, with 77% of speed test results above 50 Mbps. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This can be done via the Customer Service line on 0345 454 1111 or calling 150 on your Virgin Mobile phone. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. At least 30Mbps download speeds in every room or £100 one-off credit. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. Pack our kit. The page you're looking for may have been removed, been renamed or is temporarily unavailable. In a single year our connectivity: Supports 708 million credit and debit card transactions. Mobile customers can also use the app to keep on. Virgin Media engineer installation. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Virgin Media services are only available in eligible Virgin Media network areas. Stream box and remote remain property of Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Wed 23 Aug 2023 19. 18 EDT. We’ll get you set up in no time, too. It has not so far given any. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. 33 a day and you’ve been paid £830. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. 99 a month Your package from 24/02/2023: £123. g. See also. If a customer of Virgin Media and O2 with Volt benefits has passed away, or a Virgin Media broadband customer with Volt benefits (as a result of living in the same household as an eligible O2 Pay Monthly mobile or sim customer) has passed away, you can manage their O2 mobile account by visiting O2’s bereavement page. If you are, you’ll continue to be charged £12. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. And it’s available to both new and existing customers who take a Virgin Media broadband package at no additional monthly cost – whether you go for a broadband-only or broadband and. See the cheapest plans, prices and TV bundles from this popular internet provider. The plan has no fixed-term contract length and. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. Not a customer? Talk to us about joining: 1800 940070. You might also need to change it if your current package isn’t available at your new address. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Report the fraudulent caller. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Discussions about Virgin Media's broadband service and packages. Virgin Media has often upgraded customers’ broadband speeds for free, timed with price rises. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. deal anytime. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. * Call costs may vary. No setup fee. At the start no coverage in back of 3 bedroom house. These phone numbers work for people in the UK only. Virgin Media’s Stream is a pocket-sized all-in-one streaming box that supports live channels, subscription streaming services, free video apps and music apps. If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team . 50 per. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin broadband deals comparison. It blamed a “technical glitch” and has offered £90 for the. Compare broadband. On your installation day, your engineer will arrive in a. The best times to game online or make big downloads, for example, would be when connection is fastest. QuickStart, set up and connections. M250. Its broadband without a landline only works out around £5 less than its standard packages. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. Up to 3 WiFi Pods if needed. WiFi Pods and Boosters. 8 Virgin Media discount codes for November 2023. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Rather than Live Chat, it works like a text message conversation. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Pretty cool, right? When will. 99 a month. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. To find out what speeds are on offer in your area. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. £29. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Broadband, TV and phone customers should then press 1, mobile customers should press 2. 2023-09-10 13:33:08. Perfect for unlimited superfast streaming and browsing. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. What do the colours mean? Yellow. With Voom Gig1, you get download speeds right the way up to 1000Mbps and upload speeds up to 100Mbps. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. Here’s how much we’ll credit you for the following service issues: £9. An extremely fast, security-focused VPN that supports more than a dozen router firmwares.